Careers

Responsibilities:

• Lead the products of the most innovative Engineering Intelligence company.
• Build and maintain the roadmap, making sure that we only build what we need.
• Work with company management to lead the Go-to-Market and Product Strategy.
• Communicate with users and potential users on a daily basis, to bring the most updated data regarding their pains and solutions.
• Work closely with the development team to execute on the company vision.
• Manage the work and the communication with the UI/UX team and create a delightful product that users want to use.
• Be the knowledge center of the company, know the details of your product like no one else.

Desired Experience and Skills:

• 7+  years of experience as a Product Manager in more than one company or product.
• Experience in building B2B products from scratch, planning, executing and launching them.
• Passionate about UI and about giving users an amazing user experience.
• Planned and performed user research, usability tests, user interviews and questionnaires. Knows how to speak to users and how to analyze qualitative data.
• Experience in collecting and analyzing quantitative data, and generating action items from it.
• Worked in an early stage B2B startup.
• People person.
• Fluent English speaker.

Nice to have:

• Familiarity with Product Led Growth. 
• Experience in working in Kanban and Scrum environments.
• Experience as an AI/ML Product Manager.

General description:

We believe that a source of competitive advantage for us at Acumen is putting the customer at the center of everything we do, from the products and features we build to how we position ourselves in the market.  

This role is a critical part of that strategy. It offers a unique opportunity to own the customer experience end-to-end – from pre-sales through POC definition and implementation, conversion, onboarding, and customer retention and advocacy. 

You will be the voice of the customer, sharing critical insights and feedback to inform our product roadmap and go-to-market. And you’ll be “in the trenches” with our customers – guiding them to value in using the software to transform their own software development practices.  

This role requires a leader with a demonstrated capacity to navigate ambiguity, influence stakeholders, and build and scale processes –  and the ability to become an authority on all terms and practices of software development (Agile methodologies, coding practices, common mistakes, development systems, etc.). 

Responsibilities:

• Own the end-to-end customer lifecycle, from conversion to a loyal paying customer, including:

1. Onboarding and walk through the user journey, while understanding the specific user needs
2. Engagement - coach and guide customers to use the product and see its value, analyze customer data to improve customer experience.
3. Influence and drive customers to convert from users to paying customers
4. Minimize customer churn.

• Define and improve processes:

1. Onboarding processes.
2. Define and create tutorials and other communication infrastructure (with marketing)
3. Training processes

• Product

1. Hold product demonstrations for customers.
2. Collect feedback from the users. Dig deep to understand the intent behind what the customer is saying/feedback they're giving, and how to bring that to life with the tech (even in cases where it's not obvious)
3. Handle and resolve customer requests and complaints.
4. Mediate between clients and the organization.
5. Aid in product design and product development.

• Community

1. Work with marketing to create an engaged community of tech leaders

Desired Experience and Skills:

• 4+  years of experience as a Customer Success in a company with a product for tech teams.
• Experience working with developers or engineering managers customer contacts
• Possess strong phone, written and verbal communication skills (proficient English) with excellent presentation skills
• Understanding of engineering methodologies - Agile, Scrum, Kanban
• Excellent multitasking and project management skills
• Confident, high energy, self-motivated and a true team player
• Accountability and personal organization are essential
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed

Nice to have:

• Experience working with data products 
• Technical background
• Experience in pre-sale / account management positions
• Familiarity with Product Led Growth.

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Why?

Do you want to build software that can really help R&D teams? We solve a big pain for teams and TL, by providing them the insurance they really need - in an easier way than ever before. The need for visibility is even more clear today due COVID-19 impact on remote work. 

Do you care for user interfaces that delight the users and not just "working"? Our product is “by developers for developers” and is obligated to usability and users' satisfaction. Join us if you also take front-end development seriously.

Who?

• You have been a developer yourself with a minimum of 4-5 years of hands-on experience developing and scaling complex Web-Systems, including CI/CD pipelines, tests automation, using React you have experience with HTML5/JavaScript/Typescript/CSS3 while building real-world products/systems using these frontend technologies.
• You have a strong product and architectural vision and a demonstrated ability to collaborate, communicate, advocate, and execute on that vision.
• You have communication skills that help you to build trust, resolve conflicts, and provide feedback to your team.
• Experience working in a startup / SaaS product - a clear advantage.
• Experience with AI - advantage.

 What will you do?

• Developing the frontend architecture of the company’s flagship product.
• Maintain quality and ensure responsiveness of client facing applications.
• Working alongside product managers, UX/UI designers and other engineers across the     company.
• Collaborating with other engineering teams to design and launch new features.
• Designing and developing APIs.
• Staying abreast of developments in web applications and frontend technologies in general.
• Contribute to all phases of the development lifecycle to build first in class frontend applications.

Job Description

We are looking for an A player to join our founding team. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. We are looking for someone who enjoys writing backend code, playing with data, and isn’t scared of some DevOps work.

Responsibilities

• Developing the backend and data side of our SaaS product.
• Maintain quality and ensure our data performance is up to snuff.
• Working with various data technologies including SQL and graph databases.
• Collaborate with the rest of the engineering team to design and launch new features.
• Seeing through a project from conception to a finished product.
• Designing and developing APIs to be consumed by us and 3rd parties.

Requirements

• At least 5 years experience in developing backend services and full stack applications
• Hands-on experience using NodeJS
• Experience in database schema design and services architecture
• Experience with developing on top of AWS/Azure/GCP clouds, databases (e.g. PostgreSQL), Docker containers, Lambda functions, etc.
• Experience in writing tests to ensure high code quality and working in CI/CD environments
• Typescript experience - advantage
• Python experience - advantage
• Have great communication skills
• Be a team player
• Have a can-do attitude